8basa's Privacy Policy

1 Introduction & Scope

8basa ("we", "our", or "platform") is a trusted online betting and casino service provider. We place the highest importance on the privacy of our users. This privacy policy describes how we collect, store, use, and, where necessary, share your personal information with third parties.

This policy applies to the 8basa website, mobile site, and all related services. If you create an account on our platform, use our services, or carry out any transactions, this policy applies to you. Our services are intended for individuals aged 21 and above only.

2 What Types of Information We Collect

We may collect various types of information depending on the nature of your relationship with us. The categories of that information are described in detail below:

2.1 Registration & Identity Information

• Full name, date of birth, and information required for age verification
• Valid email address and mobile number
• Username and account password (in encrypted form)
• National ID card or passport details (for KYC verification)

2.2 Financial & Payment Information

• bKash, Nagad, Rocket, or Upay account numbers
• Bank account details (where applicable)
• Deposit and withdrawal history
• Transaction reference numbers and amounts

2.3 Usage & Activity Information

• Login and logout times and dates on the platform
• Gaming history, bet amounts, and results
• Bonus claims and wagering activity
• Records of communication with customer support

2.4 Technical Information

• IP address and device type
• Browser information and operating system
• Cookies and session data
• Traffic source (referral URL)

3 How Information Is Collected

8basa collects your information in the following ways:

• Directly provided: Information you provide yourself during account registration, KYC verification, or payment processing.
• Automatic collection: Information automatically collected through cookies, pixels, and log files while you browse the platform.
• Third parties: Information received from payment service providers such as bKash or Nagad to verify transactions.
• Customer support: Information provided when communicating with the customer support team via live chat or email.

4 How Your Information Is Used

8basa uses your information only for the following lawful purposes:

4.1 Service Operations

Your information is used to manage your account, process transactions, award bonuses, and keep gaming services running. This information is essential for accurately verifying transactions such as a minimum deposit of ৳200 and withdrawals of ৳500.

4.2 Identity & Age Verification

The platform is for individuals aged 21 and above only. Before approving new accounts, we verify the age and identity of each user. This step is critical for preventing fraudulent activity and access by minors.

4.3 Security & Fraud Prevention

Your information is used to detect suspicious transactions, prevent account hacking, and comply with anti-money laundering (AML) regulations.

4.4 Customer Support

When providing customer support via 24/7 live chat and email, it is necessary to verify your account and transaction information.

4.5 Service Improvement

Anonymous analytical data is used to analyze user experience and improve the platform's functionality, game variety, and payment processes.

5 Data Sharing & Third Parties

8basa does not sell your personal information to any third party. However, limited information may be shared in specific circumstances:

• Payment service providers: Payment processors such as bKash, Nagad, Rocket, and Upay receive only the information necessary to complete a transaction.
• Technology partners: Technology providers that assist with platform security, identity verification, and fraud prevention services may receive limited information under strict confidentiality agreements.
• Game providers: Game software providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe receive only anonymous data related to gameplay and results.
• Legal obligations: Information legally required by a court order or a valid request from a competent authority may be provided.

6 Data Protection & Security

8basa uses industry-standard security technology to protect your information:

• SSL/TLS Encryption: All data transmitted on the platform is protected by SSL encryption, so no one can intercept information in transit.
• Password Hashing: Your password is never stored in plain text — it is transformed using strong cryptographic hashing.
• Secure Data Centers: User data is stored on secure, access-controlled servers.
• Two-Factor Verification: Additional verification is activated for suspicious login attempts.
• Regular Security Audits: The platform's security is regularly tested and any vulnerabilities are resolved promptly.

However, no method on the internet is 100% secure. If you believe your account has been compromised, please contact our support team immediately.

7 Cookie Policy

8basa uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

7.1 Types of Cookies and Their Purpose

• Essential cookies: These cookies are necessary to maintain login sessions and ensure security.
• Functional cookies: Used to remember your preferred language, theme, or other settings.
• Analytical cookies: Collect anonymous data to understand platform usage patterns and improve services.

You can delete or disable cookies at any time from your browser settings. However, disabling certain essential cookies may affect some platform functionality.

8 Data Retention Period

8basa retains your information only for as long as it is needed to provide services or to meet legal obligations.

• Active accounts: All information is retained while the account remains active.
• Closed accounts: Financial transaction information may be retained for a specified period after account closure in accordance with regulatory guidance.
• Marketing data: Marketing-related information will be deleted if you withdraw your consent.

9 Your Rights

You have the following rights regarding your personal information:

9.1 Right to Access Information

You can request at any time to know what information we hold about you. This request can be submitted through the customer support team.

9.2 Right to Correct Information

If there is any inaccuracy in your personal information, contact us to have it corrected. We will make corrections as quickly as possible.

9.3 Right to Delete Information

In certain circumstances, you may request that your information be deleted. However, due to legal obligations, it may not be possible to fully delete some information.

9.4 Right to Withdraw Marketing Communications

If you do not wish to receive promotional emails or messages, you may withdraw this consent at any time. This will not affect necessary service-related communications.

10 Privacy of Minors

8basa strictly does not provide services to individuals under the age of 21. We do not knowingly collect any personal information from minors. If it comes to our attention that a minor has registered, that account will be closed immediately and the associated information will be deleted.

11 Cross-Border Data Transfers

8basa may use international technology infrastructure to serve users in Bangladesh. In such cases, your information may be processed or stored on servers located outside Bangladesh. However, for any data transfer, we ensure that adequate protection measures are in place.

12 Changes to This Policy

8basa may periodically update this privacy policy in response to service improvements, legal changes, or regulatory guidance. For significant changes, we will post a notice on the platform and the "Last updated" date at the top of the page will be changed.

Continued use of the platform after a policy change will be considered as your agreement to the updated policy. Therefore, it is recommended that you visit this page regularly.

13 Responsible Gaming & Data Protection

As part of our responsible gaming commitment, we monitor user activity to identify potentially problematic gambling behavior. Information collected for this purpose is used solely for the protection of the user and is not used for any other purpose. For more details on responsible gaming, visit our Responsible Gaming page.

14 Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our customer support team is available in both Bengali and English, seven days a week, 24 hours a day.