❓ Frequently Asked Questions
8basa FAQ Centre
From opening an account to betting and deposits — find straightforward answers to all your questions right here.
Help Centre
Your Questions, Our Answers
At 8basa, we want every experience you have to be smooth and secure. Below we have answered the most frequently asked questions across four categories — membership and accounts, identity verification, cricket and sports betting, and deposit-related topics. If you cannot find the answer to your question, reach out via our 24/7 live chat or email — we are always ready to help.
Member Account
Go to the 8basa login page and select the registration option. Enter your active mobile number, preferred username, and a strong password. After submitting, a confirmation message will arrive — follow its instructions and your account will be activated, making you eligible for the first deposit bonus.
Usernames must generally be between 5 and 18 characters and may only contain English letters and numbers. Passwords should be at least 8 characters long, and mixing uppercase letters, lowercase letters, and numbers will significantly improve your account security. Avoid using passwords that are easy to guess.
Select the "Forgot Password" option on the login page. Enter your registered mobile number or email and a reset link or code will be sent to you. Use it to set a new password. If you run into any trouble, contact our live chat support — the team is available 24 hours a day, seven days a week.
After logging in, go to the "Account Settings" or "Profile" section. From there you can update your phone number, email, or contact address. However, changing your name may require KYC verification, since your name must match your payment account. If in doubt, ask support.
Yes, 8basa supports login from any device. When logging in from a new device for the first time, a verification code may be requested to confirm your identity. This step is in place to protect your account. Make it a habit to log out at the end of each session.
Identity Verification (KYC)
The KYC process keeps your account secure and ensures that only the genuine owner can withdraw funds. It also helps prevent fraud and unauthorized transactions. At 8basa, we prioritize verification to maintain a fair and safe environment.
A verification request may come before your first large withdrawal or if unusual activity is detected on your account. Completing verification voluntarily right after registration can help you avoid delays when withdrawing later. Having verification done in advance makes transactions smoother.
A National ID card (NID) is the most widely accepted document. A passport or driving licence is also accepted. Document photos must be clear and legible — blurry or cropped images are not accepted. If you are unsure, our support team will let you know which document to provide.
Yes, this is mandatory. The name registered on your 8basa account must exactly match the name on your bKash, Nagad, Rocket, Upay, or bank account. A name mismatch can cause withdrawal requests to be held up. It is best to provide the correct name at the time of registration.
8basa uses SSL encryption to store all information. Your documents are not shared with any third party and only authorized staff can view them during the verification process. To learn more about our privacy practices, visit the privacy policy page.
Cricket & Sports Betting
Match Winner (which team will win), Top Batsman, Top Bowler, Innings Total Runs Over/Under, and First Wicket to Fall are the most familiar markets. In T20 format, live markets such as runs in a specific over or the outcome of the next ball are also available. BPL and international matches offer even more detailed markets.
Yes. Betting opportunities are available for the BPL, IPL, ICC T20 World Cup, and various international series. For matches like Bangladesh vs India, you can participate in everything from Match Winner to detailed in-play markets. Check the Sports section for available matches during the season.
In the decimal odds system, the number is the multiplier for your total return — say you bet ৳100 and the odds are 2.50, your total return if you win is ৳250 (profit of ৳150). The higher the odds, the lower the probability but the greater the potential return. Odds below 1.00 are practically never seen.
If a match is declared a no-result due to rain or any other reason, match-wide bets are generally treated as void and the staked amount is refunded. However, settlement rules for specific in-play markets may differ — it is a good idea to read the terms for that market before placing a bet.
An accumulator (or "acca") is a way to bet on multiple events at once, where the odds of each event are multiplied together to form the total odds. All selections must be correct to win the full bet; if even one is wrong the entire bet is lost. There is the potential for large returns, but the risk is higher — keep that in mind when using it.
Deposit Questions
8basa currently supports five deposit methods: bKash, Nagad, Rocket, Upay and bank transfer (including major banks such as Dutch-Bangla, BRAC, and Islami Bank). The minimum deposit amount is ৳200 for all methods. Choose whichever is most convenient for you.
Go to the Cashier or Deposit section and select bKash as the method. Enter the amount (minimum ৳200) and send money from your bKash app to the 8basa bKash number shown. Enter the transaction ID or reference number in the confirmation form — your funds will be added to your wallet within a few minutes.
The process is nearly identical. Select Nagad in the Cashier, note the amount and the Nagad number shown, then complete the payment from your Nagad app. Be sure to save the transaction ID. If the deposit does not come through, contact support with that ID.
Deposits made via bKash, Nagad, Rocket, and Upay are generally reflected in your wallet within a few minutes. Bank transfers may take a little longer depending on banking procedures. If a deposit has not appeared after a long time, let us know via live chat with your transaction ID.
8basa itself does not charge any additional fee on deposits. However, your mobile banking provider or bank may apply their own transaction charges — this depends on the respective service provider's policies. It is worth checking your bKash / Nagad / bank fee structure before depositing.
The minimum deposit amount is ৳200 for all payment methods. The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 1 hour. On your first deposit, you can receive a bonus of up to ৳8,000 at 150%.
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